Promotional USB Services

Design Services:

• Creative Director available to assist in campaign concepts, strategy, design and execution.
• Technical Director available to assist you in selecting the perfect drive for your requirements.
• Graphic Artists available to attend to your artwork.
• 3D & Multimedia artists available for production of custom presentations.
• Data Uploads: All data uploaded in Australia to allow the following:
• More time for clients to produce presentation whilst USB's are in manufacture.
• Ability to make last minute changes to presentations before upload.
• In house quality control over data integrity & presentation functionality for standard drives. Please note that Autorun drives must be preloaded during manufacture.
• Click here for Artwork Requirements

Data Uploading services

Standard USB drives are uploaded in Australia to allow the following:

• More time for clients to produce presentation whilst USB's are in manufacture.
• Ability to make last minute changes to presentations before upload.
• In house quality control over data integrity & presentation functionality for standard drives.

Specialty USB drives with the Autorun feature must be preloaded during manufacture.

Product Delivery times:

• Products without printing required: 1 week.
• FM Radios with printing: 2-3 weeks.
• USB Flash Drives, MP3 & MP4 players without data uploaded: 2-3 weeks
• USB Flash Drives, MP3 & MP4 players with data uploaded: 2-3 weeks depending on requirements.

Urgent Delivery Options:

• In the event you or your client need urgent delivery of USB, MP3 or MP4 products please contact us.

Shipping

For orders under 10,000 units:

For smaller orders all our products are shipped first class via Fedex from our factory to Promotional USB within 1-3 days. After final qualitity checks, the goods are then shipped via road freight to your premises.

For orders over 10,000 units:

For orders of 10,000 units and above considerable savings can be made utilising General Sea freight. Delivery times are generally 3-5 weeks.  If you would like pricing for this option in your quotation please advise us and will be happy to assist.

Warranty Service

To ensure we provide our clients with the best product at the best price we have entered into a long-term partnership with one of China 's largest and most successful manufacturing plants. Our chipsets are sourced from the world's two largest manufacturers, Hynix and Samsung.
To guarantee quality all our products are checked both at the factory and pre-delivery. For your peace of mind we provide a 12 month limited warranty on all our products. Nothing is left to chance!

Promotional USB Warranty Information:

Promotional USB warrants to the original end user customer of its USB products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Promotional USB will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.
Repaired parts or replacement products will be provided by Promotional USB on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Promotional USB is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.

This limited warranty covers only repair, replacement or refund for defective Promotional USB products, as provided above. Promotional USB is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing Promotional USB products.

This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Promotional USB's sole obligation shall be replacement of the hardware.